Emerald Management and Realty
Overview
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Calgary-based
Emerald Management and Realty Ltd. is committed to helping property owners of
all types successfully maintain and grow their real estate investments. By
entrusting the maintenance of their property to Emerald Management and Realty
Ltd., many clients have experienced significant returns without a significant
time investment. For clients who own apartment buildings, a major part of
Emerald Management and Realty Ltd.’s strategy is to set up on-site resident
managers, who live in a building and are the first responders for tenant needs
or emergency situations. Emerald Management and Realty Ltd. offers a
comprehensive resident manager training program that prepares them for
circumstances and emergencies that may arise. Whether a building has 8 units or
80, a trained resident manager can often make the difference in a crisis.
Resident managers not only keep a building well maintained, but enhance the
landlord’s credibility as well. By ensuring that tenant complaints and turnover
remain low and identifying problems before they intensify, skilled resident
managers can increase a property’s desirability and generate positive word-of-mouth
reviews that make living in the building worth any rent. The resident manager
program at Emerald Management and Realty Ltd. consists of four phases. The
first phase involves a rigorous selection procedure, including an orientation,
review of a procedural manual, and an outline of the manager’s duties. The next
step is an in-house seminar that allows experienced Emerald Management and
Realty Ltd. professionals to train new managers in the key details of building
maintenance. In the third phase, each resident manager receives technical
training at Emerald Management and Realty Ltd. with courses in site management,
tenant selection, mechanical systems, and records management. Finally, approved
resident managers are placed in client buildings and are required to attend
continuing education seminars that keep them apprised of new laws and best
practices. To build morale, Emerald Management and Realty Ltd. also recognizes
outstanding managers each month with awards and promotions, encouraging
retention of skilled employees.