Inalink
Overview
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Inalink and its staff of phone-based
communications specialists provide a dependable link between clients’
associations and their members. Because today’s business world leaves less time
available for associations to develop personal contact with their affiliates,
Inalink offers a suite of professional services aimed at member retention. By listening
to individuals and carefully recording their concerns and suggestions for the
organization to which they belong, Inalink provides clients with detailed
information on their members’ interests, while simultaneously supplying
individuals with appropriate information on benefits and services offered by
the association.
Members who are contacted by Inalink
recognize the organization as an essential resource and learn to value
membership well before it comes time for them to renew. Because Inalink is not
a telemarketing service, and its staff is not paid on commission, the
conversations between a member and Inalink are unique for each person and are
representative of the desires of the organizations and members themselves, not
the communications company. Inalink is committed to representing individual
associations in the manner best suited to the desires of their member base,
effectively acting as an extension of the association itself.
The many professional resources
offered by Inalink include subscription upgrades and renewals, member value
studies, project-specific inbound toll-free phone lines, and benefit awareness
services. Additionally, Inalink provides its clients with detailed descriptions
of its member base including contact information, attendance records for
conferences and events, and detailed descriptions of the reasons participants
have chosen not to renew their memberships. Conference registration lists are
made available to associations as soon as they are acquired and can be uploaded
directly into an organization’s registration database. This allows a client to
see which groups of its membership base are responding better than others and
thus develop an informed strategy for future events, benefits, and offers.
With its professional staff of
relations specialists, and its wide array of services designed to form lasting
bonds between clients and their members, Inalink handles communications for
associations of any size and need.