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Web Entrepreneur
Frank Morales attended Pace University in Westchester county New York, where he studied English Literature.
After taking an interest in teaching, Frank earned his bachelor degree in the English Language Arts at San Jose State University and is currently pursuing his teaching credentials.
Frank has held multiple positions, for Internet based companies such as such Google, Tech Crunch, Zazzle and currently Reputation Defender.
His previous positions include operations manager, in which Frank oversaw day to day operations for Google products still in the beta stage, operations Annalist at Zazzle, where he assessed company costs on a monthly basis and helped streamline new product ideas.
Frank Morales's Companies
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Google
2008 - 2010
- Mountain View, California
Operations Manager, Geo operations
* Managing day to day operations with support from the staffing agency to ensure daily targets are reached.
*Working in conjunction with Google Product Managers to understand and execute project policy changes.
*Monitoring daily production, collecting and analyzing data in order to recognize trends and potential damages in product.
*Assessing and documenting existing processes,policies, and procedures, as well as implementing and evaluating changes made to existing processes and policies designed to enhance productivity or quality.
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Zazzle
2007 - 2007
- San Jose, California
Customer Service Representative
• Demonstrated outstanding technical and analytical skills in order to resolve the most complex support issues
• Maintained high visibility and frequent interaction with sales, product management, consulting, and development.
• Ensured customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.
• Managed resolution process including printing, coating, cutting of stamps, posters, cards etc.
• Assisted in operating printing press
• Assured quality of products.
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