Lani Parker's Companies

• Team Superstores 2010 - 2011 - Vallejo, California Customer Relations Manager * Working with all employees to ensure service level goals are met, while championing high levels of service. * Resolving customer complaints, following up with customers to receive feedback on their service and ensuring salespeople make contact with customers within 48 hours of a sale or delivery. * Scheduling service appointments for new customers experiencing mechanical problems on new vehicles. * Analyzing satisfaction surveys and developing action plans and campaigns to improve customer loyalty; reviewing plans and objectives with management and sales department. * Utilizing Social Media Networks to establish new and strengthen existing customer relationships.

• Zumba With Lani 2009 - 2011 Business Owner/Fitness Instructor Business development and management. Teach Zumba Fitness classes. Fundraising for non-profits.

• Realty World All Services 2007 - 2009 - Benicia, California Operations Manager Office Management of Realty World All Services, Realty World All Services, Griswold Painting, Inc., Law office of Noble J. Griswold, and Napa River House, LLC Escrow coordination Design & Create Marketing Flyers Bookeeping - A/P, A/R, reconciling, data entry Front Desk Reception - answer phones, greet clients, take messages, filing Legal administrative support Property Management - A/R, A/P, cut/print checks for owner distribution, management fees Keep the Database of Properties & Owners Current: Maintain an accurate prospect database by researching, adding and updating contact information. Prioritize the Handling of all Communications: Develop an approach to communicate with high priority contacts and issues, both when the Broker is available and not available. Coordinate Marketing Materials: Produce marketing materials, including property information flyers and manage all aspects of production. Update Database, Phone, and Field-based Research on Properties: Research properties and related information, such as rents or curent selling prices and summarize the information in structured formats using such tools as Word, Excel. Utilize social media to establish new and strengthen existing customer relationships.

• Full Circle Revue 1990 - Vallejo, California Vocalist Vocalist and Choreography for Bay Area party band. Provide entertainment at a variety of events and functions. Venues include Solano County Fair, Vallejo Wednesday Night Celebrations, Suisun 4th of July Waterfront celebration, San Francisco Cherry Blossom Festival.

• Education First - Fairfield, California Program Leader/Recruiter Recruiting, interviewing and selecting volunteer host families for International Exchange Student Program. Scheduling Host Family home visits. Planning daily activities for Exchange Students. Lead liaison to an escort from the student's country, and the local host families.Escort students on their daily activities to a variety of local destinations .

• ParetoCentral.com Marketing Manager Marketing, web-based research, customer support. Utilizing social media to establish new and strengthen existing customer relationships.