ec2
 

Mark
Schroder

Employee Training and Development Director

Possess over 15 years of experience and expertise in work flow analysis and performance improvements. Employ a high-energy, mission-focused, and team-oriented management style to deliver objectives. As an expert training facilitator, and Pre- Sales Consultant, I have spent 15 years developing and presenting training.

Core strengths include: development and delivering presentations, developing training, budgeting, forecasting, account management, extensive training done via WebEx, Microsoft LiveMeeting, and GotoMeeting., systems implementation, Captivate, MS Word, Excel, PowerPoint and other curriculum design and turnaround operations. Skilled in P&L, AP/AR, General Ledger, purchasing, requisition, inventory, and payroll support as well as production accounting, MFG, purchasing ECN, warehouse management, and costing support.

Director of Employee Development with Aberdeen Group a leading research firm.
Senior Education Consultant, Customer Service Advocate, Technical and Non-Technical Trainer.
Post- and Pre-Sales Consultant.
Delivered over 500 hrs of training at $375 per hour total $187,500 in the past year, increased adoption lead to incremental revenue est. $1.25m.


Mark Schroder's Schools

Mark Schroder's Companies

  		•  Aberdeen Group, Inc. 2008 - 2009
    Employee Training Director
    Development and administration of organization training programs, training objectives, strategies and policies. Direct the implementation of policies and procedures related to various training and educational programs. Direct and mentor staff trainers. Report to a to C-Level officers and have manager level reports. Investigate and evaluate a variety of in-house and outside training and educational programs. Conducts needs evaluation and designs curricula and courses to meet those needs. Liaises with management to ensure training and educational programs achieve corporate goals. Direct analysis and design of materials and programs and suggests enhancements. Ensures all new employees complete orientation/general instructional sessions and report to management. Prepares and approve budgets, and set evaluations to facilitate Manage By Objective goals Research methodology training and Sales training to new as well as current staff to improving both time-to- productivity and overall job competency.
  		• On Your Mark PC 2007
    Principle Independent Consultant/Trainer
    Implementation consulting with Accenture for AT&T ECON Web based Contracts Project. Trained Accenture and AT&T staff in the use and in support of Emptoris Contract Management, (ECM) software. Lead transfer of project from third party consulting agency to Accenture and AT&T. 08/2006-10/2007
  		• Emptoris, Inc. 2006 - 2007
    Senior Education Consultant
    Research methodology training and Sales training to new as well as current staff to improving both time-to- productivity and overall job competency. Delivered world-class learning solutions and facilitated the rapid adoption and utilization of Emptoris Web-based On Demand Solutions Sourcing, Contracts and Spend Analysis to Fortune 500 customers. Facilitated onsite and offsite application training for end-users, project sponsors, and team members. Managed both small scale and enterprise scale learning initiatives and deliverables. Worked with team on (CBT), computer based training and designed and developed end-user and train-the-trainer programs for instructor-led training programs. Contract training included extensive use of M|S Word. Designed and developed synchronous and asynchronous e-Learning programs. Lead team in evaluating learning programs to ensure consistency with business objectives and best practices in adult learning. Developed new training courseware for software updates. Consulted with client resources and project team members to identify role-based learning strategies and improved training delivery options. Performed needs analysis of client training culture and requirements in conjunction with project team members to tailor training objectives and agendas for clients. Prepared and practiced delivery capability to ensure client satisfaction and knowledge/skill transfer. Developed and delivered Pre-Sales product demos and proof of concept to Fortune 500 prospects. Managed seven training databases used by Education Services, responsible for refresh and updates as well as training database development.
  		• Axis Computer Systems, Inc. 2004 - 2005
    Technical Support Representative/Trainer,
    Wrote and revised customer service training manual and updated customer service tracking system manuals and reference documentation. Provided on-site and off-site training. Provided high-level technical support.
  		• Mapics, Inc. / Pivot.Point, Inc. 1997 - 2003
    Technical Support/ Consultant/Trainer
    Provided high-level technical support to the client base for Extended Systems products. Implemented and ensured a high level of customer service and satisfaction. Significantly reduced call backlog and implemented automated solutions database. Built strong customer relation skills while maintaining customer centric focus that increased customer retention.
  		• Computer Associates
    Pre-Sales Consultant Technical Lead
    Led a region in pre-sales consulting for two years. Trained all new consultants in the U.S. and Canada.
  		• Skip Barber Racing School
    Instructor
    Driving Instructor at Skip Barber School of High Performance Driving. Taught students at racing facilities throughout the United States and Canada.