Regina Youngblood's Companies

• Dallas ISD 2005 - 2007 Executive Director – Quality and Performance Improvement Pioneered the introduction of business-based Lean Six Sigma methodologies in an academic environment including DMAIC Methodology as well as advanced statistical techniques, tools and road-mapping for process improvement. Coached Champions, over 700 White Belts and supervised the Project Management process for over 75 Green Belt candidates. o Produced over $1.18 million, in the aggregate, in cost savings from individual Green Belt projects undertaken by departmental leaders. o Eliminated a major financial risk by developing and implementing a computer-based database of support documentation supporting over 32 different attendance codes. Reduced the coding error rate by 68% and avoided a potential 31% increase in the reported drop out rate. o Cut the maintenance response time in half, from six to three days on average, by adding “rolling stock” to the maintenance vehicles, in turn allowing on the spot correction of many maintenance issues. o Approved curriculum for both White and Green Belt training programs, established the selection criteria for program inclusion and managed a four person team to provide continuous improvement training for the district.

• Dallas Independent School District Director of Employee Service The Director of HR's Employee Service Center is responsible for the development and management of Dallas ISD Connect which includes: the Employee Service Center, Personnel Records Maintenance and Transactions, Constituent Services, District Assistance, Employee On-boarding, Position Control, and HRIS Reporting. The service center The service center will work closely with field operations and the central division of Human Resources staff to implement programs and processes in a customer service environment Human Resources leader responsible for districtwide call center (that includes dedicated phone lines for employee assistance, general district assistance, and constituent services), personnel records maintenance, control and transaction requests, employment and income verifications, new employee on-boarding, position control, and HRIS reporting. Directed the rehabilitation of the Human Resource department’s customer service efforts, ranked dead last for accessibility, courtesy and timeliness in annual internal satisfaction surveys. Added services, utilized emerging technologies and re-positioned the Human Resources department’s focus as a service oriented organization. o Launched a nine-person Employee Service Call Center to field up to 1,500 transactional inquiries daily over a wide range of needs, from employee service records, to payroll and benefits administration. Trained the call center specialists in organizational structure, sourcing information and customer service. o Created an internal Oracle-based web site for employee contract information, including features allowing each employee to update contact information without IT assistance. o Created a half-day on-boarding seminar, adding a “buddy” system for newly hired employees, outlining bio-metric security systems and presenting payroll, benefits administration, Oracle database usage and other information. Serve up to 2,000 new employees annually. o Expanded the role of the Call Center in 2008, to include Parent Hotline and the Main Switchboard. o Provided direction for project to track and standardize more than 21,000 employee files and bring them into audit compliance.