1. Be a listener, not a talker. While it is important to communicate with clients or prospective customers, listening remains the key to establishing understanding and support. All too often, individuals get stuck in a rut of repetitive mantras or unnecessary sales talk, which can take away from the value and weight of your unique message. Let your services speak for themselves, and listen as carefully as you can to cater these services accordingly.
2. Enter into every business relationship expecting that it will be a long and lasting one. Placing value on relationships early on in a partnership will ensure enhanced rapport and a likely long-term business commitment.
3. Practice transparency at all times. This generates loyalty and trust, the most valued commodities in the business world today.
4. Go above and beyond the basics. Clients and contacts appreciate it when you provide the extra service that sets you apart from the rest. While such efforts may be small, they add up in long run.
5. Emanate positivity. While you may not be able to offer each client everything he or she wants in every situation, there will always be a solution presenting the best way to move forward. Take this approach in your business relationships and you will realize the many opportunities that arise when you become open to all possibilities.
About the Author:
Simeon Schwartz
currently serves as the Managing Partner at BTG Pactual and acts as Chief Investment Officer for the GEMM hedge fund. Prior to this role, he served as Managing Director for UBS AG, and held the same title at Bankers Trust.